[SOGo] Double save in Sogo 3 WebUI prefs

[Peter B]

Ubuntu 14.04 SOGo nightlies (currently 3.0.1.20160229-1) running with
about half-a-dozen production users in a testing phase.

Observation more than anything else - got frustrated users who keep
missing the "Save" icon in prefs in the Web UI because they think
they've already saved by clicking "save" in whatever preferences dialog
they've used.

Example, filters (sieve editing). If you add/edit a filter, you get a
dialog with a "save" button, but after clicking "save" in the dialog you
must also click the "save" icon in the top-right corner. It's somewhat
counter-intuitive, and there's no warning if you're about to lose
settings you've just changed (i.e. a popup along the lines of "exit this
screen without saving changes?").

I understand the reasons behind this, but even knowing full well how it
works it's caught me out a couple of times. Users really just don't get it.

Initially I get user calls along the lines of "I changed this or that
but it still doesn't work". Then I tell them to check the preference
they changed - did it save it? "Oh, it's back how it was before I
changed it..!" Having explained to frustrated users I generally get the
response "but why do I have to click save twice?" or "but I already
clicked save, why didn't it save it then?". Even having explained it to
them they make the same mistake again a couple of days later......

Admittedly it's a small user sample but maybe there should be at least
an "exit without saving?" style dialog or perhaps simply save-as-you-go
(feels like there's a general move to "save as you go" on Android - no
save button anywhere, perhaps that's why my users are confused!).

Peter.

[Francis Lachapelle]

Hello Peter

Ubuntu 14.04 SOGo nightlies (currently 3.0.1.20160229-1) running with about half-a-dozen production users in a testing phase.
Observation more than anything else - got frustrated users who keep missing the "Save" icon in prefs in the Web UI because they think they've already saved by clicking "save" in whatever preferences dialog they've used.
Example, filters (sieve editing). If you add/edit a filter, you get a dialog with a "save" button, but after clicking "save" in the dialog you must also click the "save" icon in the top-right corner. It's somewhat counter-intuitive, and there's no warning if you're about to lose settings you've just changed (i.e. a popup along the lines of "exit this screen without saving changes?").
I understand the reasons behind this, but even knowing full well how it works it's caught me out a couple of times. Users really just don't get it.
Initially I get user calls along the lines of "I changed this or that but it still doesn't work". Then I tell them to check the preference they changed - did it save it? "Oh, it's back how it was before I changed it..!" Having explained to frustrated users I generally get the response "but why do I have to click save twice?" or "but I already clicked save, why didn't it save it then?". Even having explained it to them they make the same mistake again a couple of days later......
Admittedly it's a small user sample but maybe there should be at least an "exit without saving?" style dialog or perhaps simply save-as-you-go (feels like there's a general move to "save as you go" on Android - no save button anywhere, perhaps that's why my users are confused!).

I agree. In the meantime, I modified the dialogs in the preferences module so it doesn't mention "Save" but simply "OK".


Francis

[Peter B]

Post by Francis Lachapelle
Hello Peter

Ubuntu 14.04 SOGo nightlies (currently 3.0.1.20160229-1) running with about half-a-dozen production users in a testing phase.
Observation more than anything else - got frustrated users who keep missing the "Save" icon in prefs in the Web UI because they think they've already saved by clicking "save" in whatever preferences dialog they've used.
Example, filters (sieve editing). If you add/edit a filter, you get a dialog with a "save" button, but after clicking "save" in the dialog you must also click the "save" icon in the top-right corner. It's somewhat counter-intuitive, and there's no warning if you're about to lose settings you've just changed (i.e. a popup along the lines of "exit this screen without saving changes?").
I understand the reasons behind this, but even knowing full well how it works it's caught me out a couple of times. Users really just don't get it.
Initially I get user calls along the lines of "I changed this or that but it still doesn't work". Then I tell them to check the preference they changed - did it save it? "Oh, it's back how it was before I changed it..!" Having explained to frustrated users I generally get the response "but why do I have to click save twice?" or "but I already clicked save, why didn't it save it then?". Even having explained it to them they make the same mistake again a couple of days later......
Admittedly it's a small user sample but maybe there should be at least an "exit without saving?" style dialog or perhaps simply save-as-you-go (feels like there's a general move to "save as you go" on Android - no save button anywhere, perhaps that's why my users are confused!).

I agree. In the meantime, I modified the dialogs in the preferences module so it doesn't mention "Save" but simply "OK".
Francis

Thanks Francis, hopefully that will help until there's a better
solution! Had an interesting comment for a user - "why doesn't the
button change colour if I need to save?" Don't know where that one came
from (i.e. where she might have seen it done) but it might be an idea
for the interface generally... highlight the button somehow if changes
are pending save.

Peter.